Services
Six problems, and what to do about each one.
Nobody wants a service. They want the sentence to stop being true. Find yours.
“The room is full and the night still feels like a fight.”
Restaurant Operations Audit
I watch a real service, timed and written down, and hand you a short ranked list of what to fix first.
“Everything runs beautifully when you happen to be standing there.”
SOP Development
Your standards get written in plain language, so they still show up on the nights you do not.
“Two servers, identical sections, two different restaurants.”
Server Training
Training on the floor, during service, until every section feels like the same restaurant.
“You only ever hear about the worst night and the best one.”
Mystery Shopping
An anonymous visit scored against your own standards, with timings, language, and photos.
“The food is excellent and people still call the place fine.”
Guest Experience
Generosity designed into the sequence, so warmth survives a full book.
“You get one first impression and the clock is billing by the day.”
New Restaurant Openings
The service decided, staffed, and taught before the doors open, not after.
No binders until I have stood in your room.
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