Meet Asia
The suspect was never the problem.
Whenever something went wrong, someone got a talking to. Six months later it came back wearing a different name tag.
These were careful people handed a shift that quietly required them to be psychic. Nobody had written down what good looked like at 7:40 on a Friday, so eleven people invented their own version, and we called the distance between those versions a performance issue.
That is when systems stopped sounding like paperwork. A good one is the reason a nineteen year old on her third shift can make a stranger feel taken care of with nobody standing behind her.
I still work fine dining. High volume rooms, luxury hospitality brands, Michelin starred kitchens. The best of them were never the ones with the most talented people. They were the ones where the work had been decided in advance, so the talent had somewhere to go.
How I work
Watch, write it down, train it, then leave. In that order.
Who I work with
Independent full service and chef driven restaurants, nationwide.
Also true
A degree in marketing and public relations, which turns out to be a study of how rooms are read.
Based in
The Chicago area. Happy to travel for the right room.
If three different people make the same mistake, you do not have three bad hires. You have one missing standard.